Front Office Staff - Hospitality & Tourism (Lombok)

Join PT. Bulan Biru Group, a leading hospitality and tourism company in Lombok, and become a key part of our front office team! We are seeking a professional, service-oriented Front Office Staff to ensure seamless operations and deliver an exceptional guest experience. As part of our dedicated team, you will be the first point of contact for our guests, handling check-ins, check-outs, and managing reservations using our state-of-the-art Property Management System (PMS).

PT. Bulan Biru Group is committed to providing world-class hospitality services, and we are looking for someone who is passionate about creating memorable experiences for our guests. With a vibrant and diverse team, we offer a dynamic and rewarding work environment. If you are ready to take on this exciting challenge, we invite you to be part of our journey in Lombok.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage guest reservations and bookings using our PMS.
• Provide exceptional customer service to ensure guest satisfaction.
• Process payments and handle cash transactions securely.
• Maintain guest records and ensure accurate documentation.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Promote our hotel's amenities and services to enhance the guest experience.
• Assist in managing front desk operations and maintaining a clean and organized workspace.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in front office or hospitality roles.
• Proficient in using Property Management Systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with Indonesian language, both spoken and written.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Basic computer skills and knowledge of Microsoft Office Suite.
• Enthusiasm for the hospitality industry and a customer-centric approach.

🛠️ Keahlian

Lowongan Terkait