Inbound Customer Service Agent - State-Owned Logistics Company

Join Infomedia Nusantara as an Inbound Customer Service Agent for a leading state-owned logistics company. In this role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. This is a fantastic opportunity to work in a dynamic and growing industry in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung.

As an Inbound Customer Service Agent, you will handle incoming customer inquiries, complaints, and requests, providing timely and accurate responses. You will use tools like CRM systems, email platforms, and communication software to manage customer interactions effectively. This role is perfect for someone looking to build a career in customer service and logistics.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries and complaints via phone, email, and chat.
• Manage customer data and update records in CRM systems like Salesforce or HubSpot.
• Coordinate with internal teams to ensure customer issues are resolved efficiently.
• Provide exceptional customer service, ensuring high satisfaction ratings.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Stay updated with company policies and procedures related to customer service.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle high volumes of customer inquiries with professionalism and efficiency.
• Excellent communication skills, both written and verbal.
• Familiarity with CRM systems and customer service software.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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