Customer Service E-Commerce Staff

Join Best Fortune Indonesia as a Customer Service E-Commerce Staff and become the voice of our brand! We're seeking a passionate, customer-obsessed professional to deliver exceptional support experiences in our dynamic e-commerce environment. As the first point of contact, you'll handle customer inquiries, resolve issues, and ensure a seamless shopping experience for our valued customers.

Best Fortune Indonesia is a rapidly growing e-commerce company based in Jakarta Utara, committed to providing high-quality products and outstanding customer service. In this role, you'll use our in-house CRM system, Zendesk, and other customer service tools to manage customer interactions efficiently. With a focus on continuous learning and development, we offer opportunities for growth and professional advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, ensuring prompt and professional responses.
• Resolve customer issues and escalate complex problems to the appropriate teams for further assistance.
• Provide exceptional customer service, going above and beyond to ensure customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Collaborate with cross-functional teams to ensure a seamless shopping experience for our customers.
• Stay up-to-date with industry trends and best practices in customer service and e-commerce.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the company's culture of excellence and customer obsession.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to work well under pressure.
• Proficiency in using CRM systems, such as Zendesk, and other customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and the ability to multitask effectively.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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