Customer Service Representative - Bali (Full-Time)

Join PT Tigris Inovatif Solusi as a Customer Service Representative in the heart of Tabanan, Bali, and take the next step in your career with a company that values professional growth, competitive compensation, and an exceptional work-life balance. PT Tigris Inovatif Solusi is a dynamic and innovative company dedicated to providing top-notch services and solutions. As a Customer Service Representative, you will be the face of our company, ensuring that our clients receive the best possible experience. Your daily tasks will include handling customer inquiries, resolving issues, and providing exceptional support. This is an opportunity to grow within a supportive and collaborative environment.

At PT Tigris Inovatif Solusi, we believe in empowering our employees to reach their full potential. We offer a comprehensive training program, mentorship opportunities, and a clear career path. Our goal is to create a workplace where you can thrive both personally and professionally. Join us and be part of a team that is committed to excellence and innovation.

If you are passionate about customer service and ready to make a difference, we invite you to apply for the Customer Service Representative position in Tabanan, Bali. PT Tigris Inovatif Solusi is looking forward to welcoming you to our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Provide exceptional customer service and support.
• Document and track customer interactions using CRM software like Salesforce or HubSpot.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify areas for improvement.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Fluent in Indonesian and English.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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